Return And Refund

We accept returns within 14 calendar days from the date of delivery for most items. To be eligible for a return:

  • Item must be unused, unworn, and in original condition
  • Original tags must be attached
  • Item must be in original packaging with all accessories
  • Proof of purchase (order number) must be provided

2. Non-Returnable Items

The following items cannot be returned unless defective:

  • Items marked "Final Sale" or "Non-Returnable"
  • Customized or personalized products
  • Gift cards

3. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us within 7 calendar days of delivery
  • Provide clear photos/video of the defect or damage
  • We will provide a prepaid return label if the claim is valid
  • Choose between full refund or replacement (subject to availability)

4. Return Process Step-by-Step

  1. Initiate Return Request:
    • Your order number
    • Product name and reason for return
    • Photos if claiming defect/damage
    • Email support@velora.com with:
  2. Receive Authorization:
    • Our team will respond within 24-48 hours
    • Approved returns receive an RMA (Return Merchandise Authorization) number
  3. Package Your Return:
    • Include all original packaging and accessories
    • Write the RMA number clearly on the outside of the package
  4. Ship Your Return:
    • For non-defective returns: Customer pays return shipping
    • We recommend using a trackable shipping service
    • Return shipping address will be provided with your RMA

5. Refund Processing

  • Processing Time: 5-10 business days after we receive your return
  • Refund Method: Original payment method
  • Deductions:
    • Original shipping costs are non-refundable
    • 15% restocking fee may apply for non-defective returns of certain items

6. Exchange Policy

  • Exchanges are subject to product availability
  • Contact us first to confirm stock
  • Customer is responsible for shipping costs for exchanges unless due to our error

7. International Returns

  • Customers are responsible for:
    • Return shipping costs
    • Any customs duties or taxes incurred during return
  • We cannot refund original customs charges

8. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again (processing may take time)
  2. Contact your credit card company
  3. Contact your bank
  4. If still unresolved, email us at support@velora.com

9. Contact Information

For return-related questions:
📧 Email: support@velora.com
📞 Phone: [number] (Mon-Fri, 9AM-5PM EST)
✉️ Mail Returns To: [adres.....